SHIPMENT
Transportation costs shall be charged to Buyer (except only transportation costs for spare parts that are sent by our limited free shipping offer) and risk of loss shall transfer to Buyer upon delivery of goods to common carrier, Buyer or buyer’s agent. Such delivery shall constitute complete and final delivery for all purposes.
Seller shall not be liable for negligence or otherwise in the selection of the mode of transportation. Seller shall not be liable for any losses whatsoever, whether incidental, consequential or otherwise, attributable to or resulting in any way from delays in shipping or damage occurring during shipping. Seller may in its discretion ship the Goods to Buyer at Buyer’s address by any commercially reasonable means and shall have the option of selecting the particular route and carrier.
All risk of loss, damage, and shortage in transit with respect to the Goods shall pass and transfer to Buyer upon such delivery, and Buyer shall pursue any claims therefore solely against the carrier (Including products shipped by our free shipping offer). Except as otherwise expressly agreed in writing, and for an additional charge, Seller does not insure Goods against damage, loss or shortage in transit.
Unless specified by Seller in the quote or in the order, the price for the goods does not include charges for freight, packaging, insurance, or federal, state or municipal taxes, all of which are the responsibility of the Buyer. Any insurance desired is the responsibility of the Buyer.
For shipments within the continental United States (The terms exclude the non-contiguous states of Alaska and Hawaii and all other offshore insular areas, such as American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.): Orders paid with a credit card usually ship within 1-2 business days of payment, based upon the availability of the product(s) ordered received.
Items paid by check or money order are held for 5 business days before shipment.
Items weighing less than 75 pounds ship via USPS Priority Mail or FedEx Ground.
All orders over $50 require a signature upon delivery.
Items weighing over 75 pounds ship via tractor trailer. Please ensure that your location can accommodate such equipment.
Any spare parts order over $200 will receive a limited free shipping offer within the continental United States (The terms exclude the non-contiguous states of Alaska and Hawaii and all other offshore insular areas, such as American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands.). This free shipping offer is in the case of spare parts purchases, the free shipping offer will be granted as long as the total weight of the purchased spare parts does not exceed 50 pounds.
We do not guarantee delivery dates and times of your merchandise. All transit times are approximate based on the information the carrier provides. Occasionally, circumstances out of the carriers’ control may occur which may cause an unusual delay. Some delays may include but are not limited to: weather, holidays, rural area constraints, lack of response by recipient, incorrect address information, etc. We are not responsible for any transit delays. In the event you receive an item different than what you ordered, please contact us (sales@bnhgenerators.com) for prompt replacement. Brags & Hayes, Inc. does not guarantee lead-times or delivery dates. Brags & Hayes, Inc. maintains a consistent effort to be as up to date as possible.
Due to unpredictable demands at certain times throughout the year (e.g., hurricanes and winter storms), all generator manufacturers may experience backlog issues at this time. The lead-times that are posted on the site and communicated through calls are the dates the manufacturers have provided to us. These dates are subject to change, even after orders are placed. The website is updated continuously with lead-times as they become available.
Shipping weights are approximate as cataloged and are not guaranteed, but are sometimes shown for customer convenience. Seller will use its best efforts to furnish Goods within the limits and of the sizes published by the Seller and subject to Seller’s standard tolerances for variations. However, all specifications as to weight, size, length and diameter of the Goods described are approximate. Seller reserves the right to deliver the Good with immaterial deviations from specifications.
Carriers usually have the following delivery terms: Some services and locations incur additional charges.
Please make sure your shipping address is deliverable by carriers as we are not responsible for shipments returned as undeliverable. PO Box addresses will not be shipped and you must provide a valid address. Failure to provide it may result in costs that will be your responsibility.
Please make sure the shipping address you provide is correct as the carrier will assess additional charges in the event you wish to change the shipping address after your order has left our warehouse. These charges vary and once determined, must be collected before an address change is authorized.
Delivery of freight shipments is curbside only. Curbside is defined as where your address meets the street, typically your driveway.
Carriers will not place your shipment, only remove it from the truck.
Please ensure you have the means to move your shipment from the delivery point to the desired location.
Liftgate deliveries are to curbside only. This service is available for most freight shipments but NOT for certain liquid cooled generators and NOT for any diesel or mobile products. For these larger units, the customer must have a forklift and chains or a dock to remove from the truck. If delivery attempt is made without the appropriate equipment to offload the generator, a re-delivery charge or other fees may apply at the customer’s expense.
If an order is sent through our free shipping offer or by another selected method, whatever it may be, and the carrier is unable to deliver it for reasons beyond its control, if there are additional charges, it will be the responsibility of the customer to pay .
INSPECTION AND ACCEPTANCE
Orders Over $50 require a signature on delivery.
Buyer shall inspect the Goods immediately upon receipt and, within seven (7) calendar days of such receipt, shall give Seller a full and final written statement of any and all purported defects and nonconformity of the Goods, in case of damage.
If Buyer fails to give such written notice within such seven (7) calendar day period, Buyer shall be deemed to have irrevocably accepted the Goods.
Buyer shall bear the expense of inspection under all circumstances.
Buyer’s sole remedy for defective or nonconforming Goods is as set forth in Section BUYER’S REMEDIES in our Term and Conditions.
When any carrier delivers a shipment to you, you are required to inspect the package and its contents, and then sign the receipt. Be sure you receive the number of cartons you sign for. Inspect each box for signs of damage; look for crushed, torn, open, or unsealed tape, etc. DO NOT accept ANY damaged goods. If there is no visible or obvious damage (the carton appears acceptable at delivery and no damage is noted on delivery receipt), but you discover broken or damaged items after opening, call the Carrier within two (2) business days of receipt for instructions in placing a Concealed Damage Claim. Typically, a Carrier will not give you 100% replacement value when filing a concealed damage claim and we will not assume the difference. “YOU”, Not Brags & Hayes, Inc. are responsible for verifying the condition of your merchandise upon receipt. Please inspect it carefully for shipping/handling damage, Open the Package and Inspect The Contents, prior to signing the delivery receipt. Brags & Hayes, Inc. will not be responsible for concealed freight damage. If you find damage of any kind, REFUSE the shipment and Mark “Product Damaged”; (Dented, Broken, Punctured, Scratched, Dropped, etc) on the delivery Receipt. DO NOT SIGN THE DELIVERY RECEIPT and return it to the carrier.
FORCE MAJEURE
If performance by Seller is delayed, limited or otherwise made impracticable or burdensome by reason of any cause beyond Seller’s reasonable control, including, without limitation: Acts of God; fire, flood, explosion; vandalism, sabotage; riot, civil unrest, war, insurrection; severe weather; failure, curtailment or termination of Seller’s regular sources of supplies; inability to obtain ora delay in obtaining necessary licenses, permits, materials, or equipment; acts or omissions of Buyers, its agents or representatives; delays due to shipping or common carriers; changes or additions to any Order; strikes, labor difficulties or other disputes involving Seller or its suppliers; or any existing or future laws, acts, orders or decrees of any government or regulatory body; then (i) Seller shall not be liable for any loss or damage arising therefrom, (ii) Seller shall be excused from performance to the extent that and for so long as such performance is delayed or made impracticable or burdensome by such cause, and (iii) Seller may adjust the price of the Goods accordingly.
INVENTORY
For goods held in Seller’s inventory beyond the scheduled delivery date as a result of Buyer’s failure or refusal to accept delivery are subject to a storage charge, and if the goods are not collected by the Buyer within 30 days, the Seller have the right to resale the goods and reschedule a new delivery date for the Buyer.
SPECIAL ORDERS
All Special Orders are Final Sales. A Special Order is anything that is designed to fit a specific vehicle/applications. Special Order items may take more time for delivery and the delivery time is determined by the manufacturer and is not under our control.
CANCELLATION
In order to request a cancellation, you are required to send email notification with your Name and Order Number to info@bnhgenerators.com. You will receive an email confirmation receipt within 1-2 Business Days. Cancellation requests made through any other methods will not be accepted. Items marked with “As-Is”, “Special Order” or “Build to Order” can only be canceled by notification no later than the next business day after placing your order. Cancellation requests for these items made after , will not be accepted. If you cancel/refuse an order which has already been shipped, you will be responsible for both the outbound and return shipping costs in addition to the 30% restocking fee. If after you place your order and you decide to cancel your order, we will gladly do so only if the order has not been shipped. To cancel, you must notify us no later than the next business day after placing your order. A $20.00 processing fee will be billed against your credit card for orders up to $1,000.00, $50.00 charge for orders up to $10,000.00 and charges for orders over $10,000.00 will be determined at time of cancellation.
INternational orders
For international orders please read the following link:
